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Returns policy

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Vista takes pride in our customers’ satisfaction and that includes any return of product. That is why we make any product returns as easy as possible.

Faults

  • We accept returns on product where there is any fault (including damaged goods) if we have been notified within two working days of delivery.
  • The product must then be returned and received by us within 10 days after the item is delivered.
  • You will not be charged any postage and/or shipping on these returns.
  • If you would like the problem rectified, Vista will do so immediately upon verification of the particular issue.

Satisfaction Guaranteed

  • If you are not 100% happy with your choice of ready-made product, we will gladly exchange or refund your purchase when returned in its original, like-new condition, with proof of purchase, within 10 days after delivery.
  • You would need to notify us of your decision to return the product within two working days of delivery.
  • You will be responsible for the cost of returning the product to us.
  • Delivery charges would also apply.

24 Month Product Guarantee

  • We proudly guarantee our workmanship on custom-made products for 24 months.

Customised Returns

  • Product that has been ordered to your specifications, or resized, cannot be returned.
  • We are only able to accept returns on orders which are incorrectly manufactured and/or installed by Vista, or are defective.

Customer Altered Product

  • Vista cannot be responsible for product that is altered, either by the customer, or another provider, and as a result is damaged and/or does not fit.

Customer Requested Repairs

  • Any repairs or replacement carried out at the request of the customer and their collection or return may incur charges.
  • On agreement from the customer, these charges will be made to your credit card used in the original purchase.

Order Issues

  • When measuring up for your Vista window treatments it is important you follow the instructions very carefully.
  • We understand measuring mistakes do happen and depending on the type of error, you may return the product for either replacement or repair. We will confirm any additional costs beforehand.
  • Any mistakes made at our end will be rectified as soon as possible and at no extra charge.

Refunds

  • Any refunds will be issued via the same payment method used in the original purchase.
  • Authorisation of refunds only happens once products have been received by Vista and details of the return have been confirmed and authorised by our team